Infinix Hot 20 5g – Flex

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EASY RETURNS - REFUNDS - EXCHANGE

How much time does the delivery take after I have placed my order?

The delivery usually takes 3-5 days for ready stock items. For customised product the delivery may take 7-10 days, This is because we’re in a printing business and we need to ensure that the final printed product is perfect and without flaws. This allows us to re-print any faulty products with the new batch and ship them within the time frame mentioned.

What is your Refund or Return Policy?

Returns/Refund/Exchange all possible if:

Product delivered to you is damaged.
Product delivered to you is not your desired product.
Product delivered to you is not appropriate.

Order Cancellations:

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the product in order to return it.

Returns:

Once our product is delivered to you, you can return that item within 7 days of delivery.

Shipping:

To initiate a return, please email us at support@theflexshop.com We require a receipt or proof of purchase to accompany your return. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.

Refunds and Exchanges:

If you want to opt for refund of the product you may wait until 2 weeks to have your amount back. Incase of wrong product delivered to you, we will immediately process to exchange it on your request and the next delivery may take 7 days to reach out to you.

General:

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Contact:

Email:support@theflexshop.com

Help-Line :021-32239980( 12-7pm )
Exchange & Replacement: +923259229962

If i receive a faulty product, whom to contact?

Although all the contact information is already mentioned on the package you received but if you still fail to contact, you may Email us at: support@theflexshop.com or whatsapp us at: 923259229962

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