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Shipping Policy

Process of delivery:

Once you have placed the order, Your order immediately gets processed and it takes 7-10 days to deliver your product.

Why does the delivery takes 7-10 days?

We are in a printing and customization business. Customization takes a lot of time and efforts and in Printing business we have to ensure about the quality check which is sometimes not obtained in one go. Our main Logistics partners are Leopards & MXC.

The delivery usually takes 3-5 days for ready stock items. For customised product the delivery may take 7-10 days, This is because we’re in a printing business and we need to ensure that the final printed product is perfect and without flaws. This allows us to re-print any faulty products with the new batch and ship them within the time frame mentioned.

Returns/Refund/Exchange all possible if:

  1. Product delivered to you is damaged.
  2. Product delivered to you is not your desired product.
  3. Product delivered to you is not appropriate.

Order Cancellations:

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the product in order to return it.

Returns:

Once our product is delivered to you, you can return that item within 7 days of delivery.

Shipping:

To initiate a return, please email us at support@theflexshop.com We require a receipt or proof of purchase to accompany your return. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.

Refunds and Exchanges:

If you want to opt for refund of the product you may wait until 2 weeks to have your amount back. Incase of wrong product delivered to you, we will immediately process to exchange it on your request and the next delivery may take 7 days to reach out to you.

General:

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Contact: 

Email:support@theflexshop.com
Help-Line :021-32239980( 12-7pm )
Exchange & Replacement: +923259229962
Although all the contact information is already mentioned on the package you received but if you still fail to contact, you may Email us at: support@theflexshop.com or whatsapp us at: 923259229962
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