Businesses often begin with a product. Flex began in search of an experience of a lifetime. We put ourselves into the shoes of our consumers and asked the same questions you do. Why do businesses feel so impersonal? Why is it so hard to trust brands? Why does quality decline with time? Can this be better? One year of hustle, 10,000+ phone covers, and thousands of satisfied customers later…we have an answer. When you make customer service the tenet of your organization…everything gets better. At Flex, we don’t design and sell products. We sell experiences.